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Lexie Lumen Hearing Aid Review
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Overall Rating4/5
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Products & Services4/5
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Cost4.5/5
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Ease of Use4/5
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Customer Support & Reviews3.5/5
- Two affordable options
- Runs on standard batteries
- Bluetooth-enabled technology
- Designed for mild to moderate hearing loss
Lexie Hearing is a hearing aid company that follows the direct-to-consumer model. So, customers don’t need a prescription or hearing test results from a doctor to purchase these hearing aids. The company is new to the hearing aid market but have made a name for themselves with their budget-friendly hearing aid.
Lexie Hearing is partnering with Bose to develop an over-the-counter hearing aid. The Lexie B2 hearing aid is designed for those with mild to moderate hearing loss. The Lexie B2 is a ‘Receiver in Canal’ style hearing aid with a rechargeable battery and up to 18 hours of battery life. The price for this new hearing aid will be $999 and should be available later in October 2022 at Walgreens, Best Buy, and over 10,000 pharmacies nationwide.
Find What You Need
Products & Services
Lexie only offers one hearing aid – the Lexie Lumen. It comes in a variety of colors, fits behind the ear and runs on a zinc 312 battery. It’s a very affordable option for those with mild to moderate hearing loss and doesn’t require a prescription.
The package includes the hearing aids, a carrying case, replacement batteries, domes, slim tubes, and drying capsules. There is also a companion app to fine tune and adjust the Lexie Lumen on the go.
The hearing aids are registered with the FDA and have a nano-coating that help keep them sweat-resistant, extending the life of the device. They are Bluetooth-enabled, are equipped with dual microphones and have noise and feedback reduction features. The batteries will last for up to 36 hours before needing to be replaced.
One thing to note, unlike other hearing aids, it appears Lexie only sells it device in pairs. So, if you only have hearing loss in one ear, this brand probably won’t work for you since you can’t buy a single aid.
Lexie Lumen
- One time cost of $799
- Runs on zinc 312 battery
- Fits behind the ear (BTE)
- Up to 36 hours of run time
The Lumen is an affordable option for mild to moderate hearing loss, doesn’t require a prescription and comes in a variety of colors. They are Bluetooth-enabled, equipped with dual microphones and have noise and feedback reduction features. They can be adjusted through the Lexie app. The hearing aids are registered with the FDA and have nano-coating that help keep them sweat-resistant, extending the life of the device.
The Lumen costs $799, or you can make payments of $49 a month for two years. The package includes the hearing aids, a carrying case, replacement batteries, domes, slim tubes, and drying capsules. The batteries will last for up to 36 hours before needing to be replaced.
Lexie B1 Powered by Bose
- One time cost of $899
- Bluetooth-enabled; Receiver-in-canal (RIC)
- Runs on zinc 312 battery
- Up to 56 hours of run time
The Lexie B1 combines the technology of Lexie and Bose to offer you this Bluetooth-enabled, receiver-in-canal hearing aid. It will not stream music or take calls, but it can be personalized and adjusted through the Lexie app. The Lexie B1 comes in gray and costs $899 or you can pay $199 up front and make 24 monthly payments of $49.
The Lexie B1 is best for adults with mild to moderate hearing loss. It runs on a standard zinc 312 battery, which will generally give you up to 56 hours of run time.
Walgreens Partnership
You can purchase Lexie Lumen hearing aids without a prescription online through the company’s website. But Lexie has also partnered with Walgreens, allowing customers to buy them in store in Arizona, Colorado, North Carolina, Tennessee, and Texas. Check with your local store to see if they participate.
Lexie Hearing App
The Lexie Hearing app is an integral part of making sure the hearing aids are effective. After you download it from the App Store or Google Play the app will give you step-by-step instructions to set up your new device. You can also use it to monitor your battery level, adjust your hearing aids for different noise situations and participate in the rewards program. The app provides videos and information on how to get the most out of your hearing aids. You can also talk to a hearing expert through the app five days a week.
Online Hearing Test
More than a few hearing aid companies have created their own hearing test online, and Lexie is no different. The company has a hearing test on its website that can be done in just a couple of minutes with regular headphones and will give you some idea if you have possible hearing loss. The test will start by asking you several questions and then take you through a series of sounds to gauge how well you can hear. Lexie claims the hearing test is clinically validated and has a more than 90 percent accuracy rate.
If you buy hearing aids from Lexie, there is an additional test you’ll need to take in the app. It’s designed to fine tune your hearing aids for your specific needs.
Customer Reviews
Reviews of the company and the hearing aids seem to be mostly positive. You will find that most people love the price, believe the hearing aids are built well, are a quality product and provide great support for anyone with mild to moderate hearing loss.
You will find negative reviews from people who have issues with the device not working as expected or trouble with returning the product to the company. Lexie seems to be responsive to the issues and replies directly to the customer to try and resolve the problem.
You can contact Lexie by phone or email and by video or chat through the app. You can also schedule times for a Lexie representative to call you, if you prefer. If you need extra help or information, there are self-help and instructional videos on the Lexie website and in the app.
Cost
One of the main reasons people who need hearing aids don’t buy them is because of the cost. Lexie Lumen hearing aids are very affordable and they offer a flexible payment option. You can make a one-time payment of $799 for the hearing aids, or you can choose their payment plan. Either way, shipping is free inside the continental United States.
Lexie Payment Plan
With the payment plan, you will have to pay a $50 activation fee upfront, and then Lexie will charge you $49 a month for 24 months. You will end up paying more for the hearing aids over the course of the two years, but you will receive a few more perks than if you paid for them all at once. The payment plan option allows you to get all the accessories, like batteries, you need delivered regularly to your home. Your hearing aids are also covered under a protection plan in case you lose or break them. And Lexie will let you cancel the plan and send the hearing aids back any time during the two-year time frame.
Lexie Rewards Program
Lexie has a rewards program through its app. You can sign up and set monthly goals for things like how long you wear your hearing aids each day. When you achieve your goals, Lexie will reward you with points that you can use on any purchase you make through the Lexie app. Or, if you choose, you can earn a five percent discount on your monthly subscription.
Warranty and Returns
Lexie Lumen hearing aids have a one-year warranty, but you can return them within 45 days of purchase for a full refund. The company does recommend, but not require, that you use them for a full 21 days before you decide whether to make a return. To begin the process, you will have to call the Lexie contact center first to get a return authorization number and some other forms emailed to you to fill out, print out and send back with the hearing aids.
Your refund will only cover the cost of the hearing aids – you will be responsible for any cost associated with shipping them back to Lexie. And if you bought the hearing aids from a retailer, you would still have to ship them back to Lexie since retailers aren’t equipped to accept returns. You will have to return everything that came with the hearing aids in its original packaging and the devices can’t be damaged, scratched, or dirty.
Company Background
Lexie Hearing launched in 2020 and is a subsidiary of the hearX Group –a global, digital company whose mission is to provide affordable hearing tools to everyone. After finding success with its hearing test app and realizing more people needed affordable hearing aid options, hearX Group launched the Lexie Lumen. Customer service, manufacturing and logistics for Lexie are all based in the United States.
The Bottom Line
If you’re looking for an affordable way to improve your mild to moderate hearing loss, the Lexie Lumen is a great option. They work well and are made to last. The hearing aids are sold without a prescription and at a cost of $799 for the pair, are very budget friendly.
