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widex hearing aids

Widex Review

  • Overall Rating
    4/5
  • Products & Services
    4.5/5
  • Cost
    3.5/5
  • Ease of Use
    4/5
  • Customer Support & Reviews
    4/5
  • Streaming capabilities with Apple and Android smartphones
  • Water-resistant nano coating to keep moisture out
  • Optional accessory for TV use
  • Uses PureSound Technology
See All Products

Widex is a leading hearing aid company that’s been in business since 1956. It prides itself on innovative technology that gives its customers the best and most natural sound experience. The company sells about 30 models and 15 compatible accessories that address mild to profound hearing loss. It has options for single-ear hearing loss and is a top choice among musicians.

Find What You Need


Products and Services

Widex offers a wide variety of hearing aids and accessories. You can review their products on their website, and even take a quick online hearing test. However, to purchase Widex hearing aids you have to go an authorized, licensed hearing professional. Widex does not sell its devices online and believes in-person fitting and customization is the most effective option for hearing help.

Best for Mild Hearing Loss

Widex Evoke

wudex evoke
  • Includes tinnitus relief technology
  • Models available to run on disposable or rechargeable batteries
  • Optional accessories for Bluetooth streaming or an external mic
  • Uses Widex SoundSense Technology

The Widex Evoke is designed for mild to severe hearing loss and comes in three different types – power behind the ear (BTE), completely in canal (CIC) and receiver in canal (RIC). The Evoke generally ranges from $1,875 to $2,600, depending on the model you choose. But the final price is set by your audiologist or hearing treatment center.

Widex Unique

widex unique
  • The Unique 440 reduces wind noise which makes it ideal for people with active, outdoor lifestyles
  • Streaming capabilities with Apple and Android smartphones
  • Nine sound class adjustments
  • Identifies types of sounds and adjusts accordingly

The Widex Unique comes in four different models – two that are suitable for a quiet lifestyle, one for a casual lifestyle and one for an active lifestyle. The hearing aids come in 14 different colors and provide help for anyone with mild to severe hearing loss. You can choose from behind the ear (BTE), inside the ear (ITE) and completely in canal (CIC) models. The cost of the hearing aid is determined by the device you choose and your provider.

Best for One-Sided Deafness

Widex CROS and BiCROS

widex cros hearing aids
  • Long battery life
  • Set value…No echo or sound distortion

The Widex CROS and BiCROS are designed for those with one-sided deafness who have normal hearing in the other ear or have one-sided deafness with hearing loss in the other ear. You can choose a device that can either be power behind the ear (BTE) or contralateral routing of signals (CROS). The cost of the hearing aid is determined by your provider.

Accessories

Com-Dex

The Com-Dex can be used with the Widex Evoke. It lets you stream from any Bluetooth device for up to eight hours before needing to be recharged. It is hands-free, comes in three colors and can be connected to two phones.

Com-Dex Remote Mic

The Com-Dex Remote Mic can be used in conjunction with the Com-Dex. It’s a microphone that can be placed up to 30 feet away to help you hear conversations better.

RC-Dex

The RC-Dex is a small, wireless remote control that can adjust volume.

TV-Dex

The TV-Dex is a wireless listening device to help you hear the TV clearly.

TV Play

TV Play allows you to stream the television sound directly to your hearing aids. It’s designed to work with the Widex Moment models.

Hearing Aid Dryers

Moisture can cause problems for your hearing aids. Widex has an electronic hearing aid dryer that will dry and clean your devices in 45 minutes.

Hearing Aid Chargers and Batteries

Widex offers several options for charging your hearing aids or purchasing batteries to run them.

PureSound Technology

The PureSound technology is only available with Widex Moment hearing aid models. The company says it provides natural and clear sound and processes sound eight to 20 times faster than other digital hearing aids on the market. Hearing loss experts say sound processed at that speed helps improves your ability to understand speech.

Widex SoundSense Technology

SoundSense technology is available with the Widex Evoke models. The company says the smart technology allows the hearing aid to “learn” your patterns and environments and automatically adjust to the sounds accordingly to help you hear better. You can also customize the way you hear sound through the app.

Widex Zen Program

Millions of Americans suffer from tinnitus or ringing in the ears.  It can cause everything from a minor nuisance to a debilitating, life-interfering issue. Widex offers a program called Zen Therapy to those who use their hearing aids. It’s an integrated management protocol with four components – counseling, amplification, Zen tones, and relaxation – that can be used in any combination or alone. It’s administered through a licensed hearing professional who designs a plan specifically for your needs to help you eventually get to the point where the ‘ringing in your ears’ isn’t noticeable to you anymore.

Online Hearing Test

Widex offers an online hearing test. It will take you approximately five minutes to complete and begins with you answering some basic questions about your gender and age. You’ll be asked some multiple-choice questions to describe your hearing, how well you hear conversations in a quiet environment, on the phone or in a noisy environment and then you will need a set of headphones to complete the rest of the test.

The test will give you a general idea of how well you hear. In order to purchase Widex hearing aids you will have to see an authorized dealer for a full evaluation.

Customer Reviews

Widex offers troubleshooting and full guides on its website to help you figure out if there’s something wrong with your hearing aid and how to adjust it. You can also find a list of authorized dealers where you can make an appointment and get in-person help for any problems you may be having. Or you can fill out a form online and a Widex partnering practice in your area will contact you. There are also multiple apps you can download to get answers and make changes for your particular make and model.

Widex is not accredited with the Better Business Bureau (BBB) and does not have a rating with the consumer organization. There are currently no customer complaints registered with the BBB, but you will find some on Trustpilot.

Many of the complaints you will read online deal with Widex’s customer support and service. Widex users have had trouble getting questions answered, making adjustments or have trouble with the hearing aids being reliable.

Cost

It’s hard to determine the price of Widex hearing aids without going to an authorized dealer. The company says because of so many different factors, an individual needs to be evaluated before a cost estimate can be determined. To get a true cost, you’ll have to make an appointment with an authorized Widex hearing professional. Prices for Widex products start at around $1,499.

Unlike some companies, Widex does not offer financing. You will have to pay the full amount up front or secure your own bank loan to cover the cost. The company does offer a trial period where you can determine if the hearing aids work for you, and if not, you can return them for a full refund. The trial period is determined by your provider.

Warranty

Widex hearing aids come with a three-year manufacturer’s warranty. Specific terms of the warranty will vary depending on the model you chose and where you buy it. In order for the warranty to take effect, you have to purchase your hearing aids from an authorized Widex dealer. An approved licensed professional must diagnose your hearing loss, fit you for the devices and help you maintain them. You can find a list of approved Widex hearing aid dealers on the company’s website. External link to https://www.widex.com/en-us/shop-finder/

 If you buy the hearing aids from an unauthorized dealer or through an online portal, your warranty will be voided.

The warranty will cover any lost or damaged hearing aids, but you’ll have to pay around $300 to replace a device. For a fee, you can extend your warranty to have a longer coverage period.

Company Background

Widex is a family-owned business founded in 1956 and is one of the top hearing aid companies in the world. The company is headquartered near Copenhagen, Denmark and is known throughout the industry for its superior sound quality. It’s become known as one of the best hearing aid brands for musicians.

The company is an innovator in the hearing aid industry. It developed the first digitally programmable hearing aid with a remote control, as well as the smallest ever RIC (receiver-in-canal) hearing aid. Widex merged with Sivantos in 2019 to create WS Audiology.

The Bottom Line

Widex offers a wide variety of hearing aids and accessories. Their products are well made and reliable and help a wide range of hearing loss – from mild to profound. You will find those who have encountered trouble with their customer service, but by and large, Widex makes a quality product that is comparably priced with other hearing aids on the market.

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