Bay Alarm Medical

Updated for September, 2020

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Our Review

Bay Alarm Medical has been a trusted medical alert provider for over 70 years. With competitively priced medical alert devices that are made and monitored in the USA, Bay Alarm is dedicated to protecting what’s most important – your family, health, and independence. With this in mind, Bay Alarm offers reliable protection with three simplified packages designed to keep you living without limitations.

All Bay Alarm Medical packages are created to seamlessly be incorporated into your existing lifestyle and can be tailored to meet your specific needs for peace of mind no matter where you are. The ability to bundle and save with any of the company's packages is an added benefit for many families. Additionally, Bay Alarm allows customers to try their services risk-free for 30 days. If the package you choose is not the right fit for any reason, you will receive a full refund minus shipping costs.

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In-Home Medical Alert

Bay Alarm’s In-Home Medical Alert System features up to six products for reliable security and ease of use. The base station serves as the package foundation, allowing you to call for help with the push of one button. The base station has 2-way communication and a 32-hour battery backup in the event of a blackout or power outage. You will never be without a connection to Bay Alarms emergency operators.

The package also includes a wearable pendant and up to four wall-mounted emergency buttons depending on which service plan you choose.

Traveling is compatible with the Bay Alarms In-Home medical alert system. Simply take it with you and plug it into any home, and you are always protected no matter where you go.

Features:

  • Home Base Unit
  • Personal Help Button (necklace or wristband)
  • Up to 4 wall buttons
  • Doesn’t require a landline
  • 32-hour battery backup
  • 2-way communication
  • Help buttons are waterproof
  • 1000ft range
  • Help Buttons have up to 5 years of battery life
  • Automatic fall detection available

On-the-Go Medical Alert

If you are a more active senior needing a little extra security while you continue to live your life, the On-the-Go package from Bay Alarm Medical is the best for you. The company’s Mobile GPS Help Button uses 4G LTE GPS location tracking powered by AT&T’s network to give you direct and immediate access to Bay Alarms 24/7 monitoring center. This bundle includes a charger, lanyard, a case, and the help button and requires a one-time equipment purchase of $79. After that, the device is yours to keep.

After deciding that On-the-Go is best for your needs, you will need to choose your protection level. Standard protection includes all necessary features for reliable service for those who want or need the button exclusively. Preferred protection also provides access to a caregiver tracking app allowing your friends, family, or caregivers to track your location in real-time. This app also sends out low battery notifications so that you can remember to keep your help button charged. The Premium protection plan included all of the above, along with Auto Fall Detection and free ground shipping.

Features:

  • 4G LTE GPS location tracking
  • 2-way communication
  • 24/7 operator monitoring
  • Water-resistant
  • White or Black device options
  • Can be used for children, teenagers, and working professionals as well
  • Caregiver tracking app
  • 1000ft range

In-Car Medical Alert

Bay Alarm Medical has created an In-Car Medical Alert device that plugs into a 12V outlet found in every car. Once connected, this device will automatically alert the Bay Alarm monitoring teams if a crash occurs or allow you to signal for help using the emergency button manually. This device is a particularly good fit for seniors who are still on the go and driving.

The In-Car Medical Alert has split-second technology for contacting emergency services, immediately sending your location and relevant data, including the severity of your collision. Bay Alarm can also provide emergency responders with your medical history and alert them to any conditions that they may need to be aware of quickly.

Features:

  • Automatic Crash Detection and response
  • In-Car Tracking App
  • Vehicle Locator
  • Driver Profiles
  • Trip Information
  • Works in any vehicle
  • Built-in backup battery
  • Location-Based boundary alerts
  • Web Dashboard and Mobile App (iOS and Android)
  • Works in Any Vehicle

Bundle Packages

Bay Alarm allows you to bundle a couple of their packages together to build the best system for your lifestyle and needs. Bundling Bay Alarm packages can help you save money and stay protected no matter where you are. You can choose between two different packages, the In-Home and GPS bundle, and the In-Home and Car bundle. The In-Home and GPS bundle pairs the In-Home medical alert package with the On the Go help button. These two together will give you and your loved ones the peace of mind needed as you continue to age in place. If you are a senior who is still driving around quite a bit, you may want to go with the In-Home and Car bundle. Both bundles come with the option to add the fall detection pendant to your package so that no matter where you are, you can reach help if you fall.

Features:

  • Option to stylize your fall detection pendants
  • In-Home medical alert base station
  • Option between GPS package or In-Car package
  • Bundling saves money
  • Risk-free 30-day trial period

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Bay Alarm Cost

Bay Alarm prices run standardly as far as medical alert services go. Like a few other medical alert companies, Bay Alarm offers different levels of protection packages. The standard package is the most basic service package, including the 24/7 USA-Based Monitoring, personal help button, and the main piece of equipment, such as the base unit. Depending on how much protection you'd like to pay for, additional items, including wall buttons, the caregiver tracking app, and the auto fall detection package, can be added with free ground shipping once you have chosen the Preferred or the Premium protection plan.

Additional Fees

Bay Alarm highlights no hidden fees. The company reiterates that all costs are presented before purchase to ensure you know what you are paying for upfront. However, during the checkout process, there are many additional fees for various items such as a lockbox, vial of life magnetic container, and warranties all for additional fees.

In-Home On the Go In-Car Bundle
Cost $19.95/month $24.95/month $29.95/month $39.95/month
Extra Fees $10/month for 4G Cellular $79 One-time fee No $79 One-time fee for In-Home + GPS bundle
Fall / Crash Detection Optional until premium plan Optional until premium plan Included Optional until premium plan
Landline Needed Optional No No Optional
Free Ground Shipping Only on premium plan Only on premium plan Only on premium plan Only on premium plan

Savings Opportunities

Bay Alarm runs specials from time to time, and frequently feature offers such as free shipping or reduced pricing on select plans. Unlike most medical alert companies, Bay Alarm does offer free activation on most packages. Bay Alarm also offers free quotes if you need to find out how much their service will run you should you choose to go with one of their packages.

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Monitoring and Customer Support

Customer service and monitoring are critical when choosing a medical alert company for you or a loved one. Bay Alarm offers peace of mind when it comes to keeping you or your loved ones safe. To help you narrow down which medical alert service is right for you, we have read the reviews and researched Bay Alarm's technical support to see what previous and current users had to say to get straight to the information you need.

Monitoring and Technical Support

Bay Alarm's monitoring support is similar to most other medical alert systems. You simply press your emergency button when you need help, and they will respond quickly and dispatch the correct services after assessing your needs. Customers and customers' family members are consistently pleased with the company's technical support team, frequently citing how patient and knowledgeable they are assisting with setting up packages and troubleshooting technical issues.

Customer Reviews

Customers of Bay Alarm Medical Alert systems are very pleased with their devices and services. Customers comment on the friendliness and professionalism of the Bay Alarm Medical Alert operators. They are also impressed with how user-friendly the technology is and the ease of set up.

I had questions about my mother's necklace device; it had been accidentally triggered. I needed to know if there was something wrong with the device and if there was something that needed to be corrected or upgraded. The customer associate, John, was able to answer them. He was kind, efficient, and knowledgeable.

Holly of NY (consumeraffairs.com)

I received a low battery warning for my dad's medical alert machine and was very concerned. I called your number, which was given in the original voicemail message, and was delighted with the competent person who helped me. She checked on my dad's system and told me that it was the main unit that had shown a problem, but that it now was working fine. Had he experienced a brief power outage? Yes, he had. She also explained that the battery life of both the main unit and wrist button are monitored, so I would be notified well in advance when a new wrist unit was needed. This is a great relief to me, and I was thrilled with the kindness and competence of your employee as she explained this aspect of your system to me. Thank you!

- Karen of MN (consumeraffairs.com)

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Company Background

Bay Alarm Medical Alerts is a subsidiary of the company Bay Alarm, a family-owned business with a mission to provide affordable safety and peace of mind to customers and their loved ones. Combined with the security branch of Bay Alarm, they have over six decades of experience providing monitored security needs to over 100,000 customers.

The Bottom Line

Bay Alarm Medical Alert systems are easy to set up and use and help give customers and their families peace of mind. Bay Alarm Medical Alert has a limited package line compared to some companies; however, they offer reliable products and services designed to fit seamlessly into your life without all the extra gadgets. With over 70 years of experience in the security industry, Bay Alarm has a proven record of its commitment to protecting its customers.

Disclaimer:
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

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