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LifeFone Review
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Overall Rating:4.5/5
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Products & Services:3.5/5
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Cost:4/5
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Ease of Use:4/5
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Customer Support & Reviews:4/5
LifeFone’s line of user-friendly medical alert systems provide you with 24/7 security so you can continue to live independently safely. Recommended by hospitals and home health care providers, LifeFone has been a trusted name in the medical alert industry since 1976. Offering both at-home and on-the-go systems, LifeFone is known for affordable devices and reliable service.
LifeFone has created four packages to help you, or a loved one live independently and safely no matter the lifestyle. No matter which package you choose, LifeFone builds in Subscriber Price Guarantee to every order so that after you’ve subscribed to their service, your price will never increase.
Each package is easy to install, and the equipment has a range of 1,300 feet in any direction. When setting up your emergency contact list with LifeFone, you never have to worry that you’re adding too many people because they have built-in unlimited emergency contact notifications and follow your customized emergency notification instructions. This way, you can be assured the right people will be contacted anytime you have an emergency.
Find What You Need
Products & Services
At Home
- Optional Fall Detection
- Landline or Cellular capabilities
- Clear and loud 2-way speaker
- 24/7 Professional care assistance
- Long-lasting battery back-up
- Strong signal strength
- Emergency trouble indicator
LifeFone’s At Home package is designed to give you, or a loved one independence and safety at home. The At Home package is sold two ways giving you the option to connect the base station directly to your existing landline or, if you don’t have a landline, you can also connect the base station to your cellular service.
The At Home package is designed to give you a sense of security in your home so that if you need emergency assistance, they are only a button push away. Both package options have optional fall protection services that can be added. Besides connecting to call services differently, the main difference between the Landline and Cellular options is a little bit of a price difference. The Cellular package is a little more expensive than the Landline package. They both come with a base station and a wearable pendant that allows you to call for help if you can’t reach the base station.
At-Home and On-The-Go GPS
- Base Station
- Mobile device
- Optional Fall Detection
- Wearable help button options
- Clear and loud 2-way speaker
- 24/7 Professional care assistance
- Long-lasting battery back-up
- Strong signal strength
- Emergency trouble indicator
The LifeFone At-Home and On-The-Go GPS package has a very similar base station as the At-Home package, but with an added mobile device that allows you to go anywhere and still be able to call for help if and when you need it. The handheld mobile device easily fits into a purse or a pocket. It also comes with a holster clip so that you can clip it on to your belt.
The mobile device comes with a dedicated charging stand. Charging the device when you are not using it nightly is recommended so that it is ready to go for when you need it next. This package is perfect for seniors who are still on the move outside the home and need peace of mind that assistance is available no matter where they are. This package also has fall detection available for an additional charge of $10 a month.
At-Home & On-The-Go GPS, Voice-In-Pendant
- Lightweight necklace
- Clear two-way communication
- No equipment to carry
- 30-day extended battery life
- 24/7 GPS monitoring and assistance
- 30-day money-back guarantee
- Works while charging
The At-Home & On-The-Go GPS, Voice-In-Pendant from LifeFone is a standalone medical alert device, unlike their other packages. The mobile pendant uses GPS and Wi-Fi to pinpoint your location and does not require a base station. It is an all-in-one solution for protection 24/7 with a battery that lasts for 30 days on a single charge. The mobile pendant is available in your choice of black or white. The white version of this pendant includes vibration feedback to assist hearing or visually impaired users and has up to 5-days of battery life. Fall detection can be added to the pendant for only $5 more per month
LifeFone Cost
LifeFone package prices are all based on how you choose to pay. Like other medical alert companies, you can pay for service annually, quarterly, or month to month.
Additional Fees
With LifeFone, the only additional fees will be ones associated with products or services you choose to add on, like their fall detection pendant or any device protection plan they offer during checkout. You will see that LifeFone offers different lockboxes and daily check-in services for additional fees as well.
| At-Home Landline | At-Home Cellular | At-Home and On-The-Go GPS | At-Home and On-The-Go GPS, Voice Pendant | |
|---|---|---|---|---|
| Cost | $29.95/month | $34.95/month | $39.95/month | $43.95/month |
| Extra Fees | Additional products cost extra | Additional products cost extra | Additional products cost extra | Additional products cost extra |
| Fall Detection | Optional | Optional | Optional | Optional |
| 30-Day Money-back guarantee | Yes | Yes | Yes | Yes |
| Free Activation | Yes | Yes | Yes | Yes |
Savings Opportunities
Like most medical alert companies, LifeFone offers seasonal specials that usually include one month free and free shipping. They don’t advertise any coupon style savings or deals. Unlike a handful of other medical alert companies, LifeFone does offer free activation with their specials. LifeFone also provides a 30-day money-back guarantee on all its products and services
Monitoring And Customer Support
Customer service is a significant factor when it comes to selecting a medical alert company. To help you narrow down which medical alert service is best, we have read the reviews and researched LifeFone’s technical support to see what previous and current users had to say so that you can get straight to the information that is most relevant to you.
Monitoring and Technical Support
LifeFone’s monitoring support operators are ready for your call whenever you may need it. Many customers praise how quickly an operator has responded to check on them even in the event of a false alarm call.
Customer Reviews
Customers and their family members give a lot of praise to the LifeFone teams and products, and most customers talk about how safe they feel just having the devices from LifeFone whether or not they have had to use them yet. Some people have had a little trouble with the fall detection pendants not always working, but LifeFone has helped to replace those so that their customers are still just a call away from getting the help they need.
I lost my husband a couple of years ago, and I’m still living in my home. My son wanted me to have the ability to get 911 immediately or him or anybody, so he got me the LifeFone. When I tested it, their response was immediate, and the reps who came on the line were friendly. They were concerned and want to help if they needed to. I wear the device around my neck, and I don’t like it very much. But I feel safer knowing that I have it.
Judith of Houston, TX
I live alone in a big old farmhouse out in the country. My kids got me a LifeFone. Thus far, I have had to call it once and have help come to get me up when I fell in a snowbank. I’ve also had their team respond when something gets tangled in the cord of the device when I’m sleeping. I try to get that undone, and that makes the signal to them. I feel very comfortable with the device knowing I’ve got it.
Betty of Savannah, NY
Company Background
LifeFone was started in 1976 and has been an innovator in providing security solutions and peace of mind to thousands of people throughout the United States. They have continued to utilize the latest information technology to stay committed to providing personal emergency response.
The Bottom Line
LifeFone services focus on creating safe environments for aging seniors who still want to be independent. Their devices are easy to set up and use and help give peace of mind to the customers and their families. LifeFone devices are reasonably priced, and their response times are fast, so that help is never too far away.
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.