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Philip’s Lifeline Review
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Overall Rating:4.5/5
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Products & Services:3/5
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Cost:4/5
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Ease of Use:4/5
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Customer Support & Reviews:5/5
Philip’s Lifeline offers a smaller suite of products compared to other brands in the industry. Yet, it focuses on value, quality, and simplicity for the products it does offer. Customers can choose from home-based or on-the-go medical alerts that connect quickly to a proprietary monitoring center. Each device comes with waterproof alert buttons and two-way communication. Some devices are built with fall alert detection to place a call in case of an emergency automatically. Overall, Philip’s Lifeline is an excellent option if you’re looking for quick, reliable protection.
Find What You Need
Products and Services
GoSafe 2
- At-home use
- On-the-go use
- Waterproof help button
- Fall detection
- GPS
- Two-way communication
- Cellular connection
The GoSafe 2 is the Philip’s Lifeline product designed for on-the-go use. You’ll receive a single, chargeable system that comes as a comfortable neck pendant.
The neck pendant is waterproof so that you can wear it in the shower or bath. It also includes Philip’s Lifeline’ AutoAlert fall detection built-in, which is essential for the shower, where falls are most common. If you fall, the system will automatically alert Philip’s Lifeline responders who can check if you’re okay.
Whether the fall signal goes off or you’ve pressed the emergency alert button, you can expect a response within 12 seconds. The system is built with two-way voice communication. Responders can hear you loud and clear and vice versa to get you the help you need quickly.
The GoSafe 2 also comes with five location technologies allowing responders can accurately see where you are. Whether you’re in the house or out and about, emergency personnel can reach you.
The system comes with a charging dock that uses A/C power. With a full charge, the battery will last 2-3 days.
HomeSafe Standard
- At-home use
- Waterproof help button
- Two-way communication
- Landline connection
- Cellular connection
The HomeSafe is Philip’s Lifeline’s home-based medical alert system. You can choose from a landline- or cellular-based connection depending on your needs. The cellular-based connection will have a more extensive range, though you’ll pay more for broader connectivity.
With the HomeSafe package, you choose either a neck or wrist pendant with your medical alert button. Both options are waterproof for use in the shower or tub. Unfortunately, the HomeSafe Standard doesn’t come with automatic fall detection.
The HomeSafe is perfect for customers looking for simple at-home use, fast emergency services, and two-way communication to talk to responders.
HomeSafe With AutoAlert
- At-home use
- Waterproof help button
- Fall detection
- Two-way communication
- Landline connection
- Cellular connection
The HomeSafe with AutoAlert offers the same features as the HomeSafe Standard, though you automatically receive a neck pendant. The neck pendant is waterproof and has fall detection built-in. You can also press the alert button if you’re experiencing a medical emergency.
Like the HomeSafe Standard, you can choose between landline or cellular connection depending on your needs and the size of your home.
The HomeSafe with AutoAlert is best for users who don’t need on-the-go support but would like to stay protected from falls inside the home.
Additional Features and Services
When in stock, Philip’s Lifeline also offers a medication dispenser for an additional $59.95 per month. You can purchase the medication dispenser to use along with any other medical alert system.
To use the medication system, all you need to do is load it with your medicine and program your medication schedule. When it’s time to take medicine, the dispenser gives an audible reminder. A caregiver or senior can press the button to dispense the medication.
As an added benefit, the medication dispenser connects to a phone line to deliver an automated message to pre-programmed contacts. The device will send the message if the user misses a medication dose, so their loved ones can check on them and make sure they’re on track.
PRODUCTS & SERVICES RATING:
3/5
Philip’s Lifeline Cost
Philip’s Lifeline offers standard pricing for the medical alert industry and no hidden fees. The most expensive product, the GoSafe2, is only $49.95 per month, and the cheapest offering is the HomeSafe at $29.95 per month.
With each device, you’ll either have a one-time activation or device fee that ranges from $50 to $99.95. There are also additional shipping and installation costs. Shipping and self-installation are $19.99, while you can also opt for professional installation services of $99, including shipping.
Customers don’t have to lock into long-term contracts, so there’s also no cancellation fee. You can pay monthly until you decide you don’t want to use the service anymore. Upon cancellation, you’ll need to return your equipment unless you’re using the GoSafe. With the GoSafe, you’ll pay for a device fee upfront.
Additional Fees
Though there are no hidden fees, Philip’s Lifeline does tack on extra costs for add-on features.
Both the HomeSafe and HomeSafe with AutoAlert are available as landline or cellular devices. If you opt for cellular, you’ll pay an additional $13 for the standard and $14 for the HomeSafe with AutoAlert.
If you’d like an additional emergency button for a spouse or remote, there’s an additional $10 charge.
| GoSafe 2 | HomeSafe | HomeSafe with AutoAlert | |
|---|---|---|---|
| Cost | $49.95/month | $29.95/month | $44.95/month |
| Extra Fees | $99.95 device fee | $50 activation fee | $50 activation fee |
| Fall Detection | Yes | Yes | Yes |
| Two-Way Communication | Yes | No | Yes |
| On-the-Go Use | Yes | No | No |
Savings Opportunities
Philip’s Lifeline offers a few ways to help keep costs low for its customers. For starters, the company doesn’t lock you into lengthy contracts and hidden fees. When you choose your device, you’re paying for activation or upfront device costs, shipping, and monthly monitoring.
Since there are no annual contracts, you don’t have to worry about a cancellation fee. You can call the Philip’s Lifeline support line anytime to cancel your services and return your products (unless you’re using the GoSafe).
Philip’s Lifeline does charge $99 (including shipping) if you’d like professional installation services, though the products are all easy to install on your own.
If you’re an AARP member, you can save 15% on your monthly service fee. The AARP membership will also waive your shipping and activation costs. To activate the AARP deal, you can call Philip’s Lifeline customer support and provide your AARP membership number and the discount code E6Y8. The offer is only available via phone.
COST:
4/5
Monitoring and Customer Support
Monitoring and Technical Support
When it comes to medical monitoring, Philip’s Lifeline wants to ensure its customers are protected 24/7. The medical alert monitoring service is available at all times of day, 365 days a year.
Philip’s Lifeline directly employs Care Specialists rather than hiring contractors, which means they have a hand in training and support. The response center is CSAA certified. Specialists cater to customers who speak multiple languages, and you can expect a quick answer whenever you need to press the alert button.
Specialists are trained to answer within 12 seconds and proactively call if your fall alert goes off, even if you don’t press the alert button. If specialists can’t communicate with you, or if they do determine there’s a medical emergency, they’ll call emergency services immediately.
Philip’s Lifeline specialists are also fully trained in HIPAA compliance to maintain your privacy. You can count on discrete assistance and fully compliant protocols.
Philip’s Lifeline also offers substantial technical support for all of its devices. You can reach a support technician via phone or live chat. The customer service center is available Monday through Friday, 8 a.m. – 8: 30 p.m. EST and Saturday from 10 a.m. – 4 p.m. EST.
Customer service representatives will walk you through your options if your equipment breaks or stops functioning properly. Usually, Philip’s Lifeline will replace your equipment for free. If you lose any equipment, there will be a $50-80 replacement fee plus shipping and handling charges.
Customer Reviews
We looked through company reviews online through numerous sources like Consumer Affairs and the Better Business Bureau. Overall, Philip’s Lifeline receives an average four-star rating for its simplicity and reliability.
Some customers posted the following reviews about their experiences:
“I used the Philips Lifeline when I had a stroke, when I couldn’t get up off the bathroom floor, and when my hip became dislocated after I had my surgery. And I check in to make sure it’s working correctly. They’re very responsive, and I’ve had a wonderful response from the people who called back on the service. It’s a lifesaver.”
Isabella, Kansas City, MO
“Old age led me to get a medical alert device. I feel secure and comfortable having the Philips Lifeline. It doesn’t bother me at all wearing it day-to-day.”
Betty, Denver, CO
Some negative reviews cited faulty equipment and high upfront costs. We recommend looking into Philip’s Lifeline’s savings opportunities to take advantage of deals and contacting the support line immediately if you experience faulty equipment.
CUSTOMER SERVICE AND SUPPORT:
4/5
Company Background
Philip’s Lifeline has been assisting seniors and those in need of medical assistance since the ’70s. Gerontologist Dr. Andrew Dibner founded Philip’s Lifeline after envisioning a system where elders could immediately call for help while they were alone.
Philip’s Lifeline was one of the first companies to provide a medical alert system in America, and its original dedication to safety remains in place today. Philip’s Lifeline has often led innovation in the medical alert space, offering waterproof alert buttons and fall detection in 2010.
The company also has its own research hub to continue its research arm and develop innovative solutions. The research hub is called AgingWell Hub, and it launched in 2015.
Currently, the company services more than 7 million customers. It has more than 45 years of experience in the industry, making it one of the longest-running medical alert companies operational today.
The Bottom Line
Philip’s Lifeline has been committed to health and safety for over 40 years. As a Philip’s Lifeline customer, you can prevent medical emergencies in the home and on the go. Philip’s Lifeline does offer a limited suite of products compared to other companies and doesn’t provide many options for caregiver monitoring or spousal packages. However, Philip’s Lifeline offers products that are easy to install on your own and come at a cost-effective price per month.
Disclaimer: The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.
