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Medical Care Alert Review
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Overall Rating:4.5/5
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Products & Services:4/5
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Cost:4/5
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Ease of Use:5/5
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Customer Support & Reviews:5/5
Medical Care Alert is focused on providing top-quality medical monitoring through a series of simple products. Unlike other companies with many different packages and accessories, Medical Care Alert has a streamlined offering with four primary packages. If you’re looking for extra fall detection protection, you can customize any system to include a fall detection pendant at a small additional cost per month. Medical Care Alert offers everything you need for safety in and around the home and on the go.
Find What You Need
Products & Services
Home System (Landline)
- Landline connection
- Waterproof help buttons
- Help buttons don’t need to be charged; last up to 7 years
- Two-way communication throughout the whole house
- 1,000 ft. range from base station
The Medical Care Alert HOME Landline System is best for users who may remain home most of the time but wish to stay independent.
To use the device, all you need to do is plug it into a power source and your landline phone jack. The base station comes with a waterproof neck pendant or wristband alert button that will signal the base station within 1,000 ft. The Medical Care Alert range is significantly more extensive than other companies, making it an excellent option for users with bigger homes.
No matter which help button you choose, it comes fully charged and with no recharging required. The help buttons will last up to seven years, so it’s an excellent option for users who may otherwise forget to charge their devices.
When you press the help button, it’ll alert responders who are EMT and EMD certified. They’re able to provide support while 911 responders are on the way and can help keep users calm through emergencies.
Home System (Cellular)
- AT&T LTE cellular connection
- Waterproof help buttons
- 72-hour backup battery
- Two-way communication
- Help buttons don’t need to be charged
- 1,000 ft. range from base station
The Cellular HOME System works like the landline option, though it’s great for users who may not have a phone line at home. With the cellular option, your base system will connect to Medical Care Alert responders using the AT&T LTE nationwide network.
Like the landline system, you’ll receive a wrist or neck pendant help button that’s also waterproof. The fact that it’s waterproof means you’ll stay protected even when you’re in the shower or bathroom where slips and falls are common for seniors.
For continuous protection, the Cellular HOME System also comes with a 72-hour backup battery in case of emergency or power outage. You’ll enjoy fully charged help buttons and coverage within a 1,000-ft—range from the base station.
Home & Away
- Waterproof help mobile system
- GPS, WiFi, and cellular location services
- 3-day battery life
- AT&T 4G LTE wireless connection
- Includes free RemoteCare 24/7 mobile app
- Two-way communication
Medical Care Alert makes it simple to choose protection in and out of the home with the HOME & AWAY System. With the mobile system, you’ll receive a small neck pendant device and a charger—no need to worry about a large base station or anything else.
All you need to do is make sure the neck pendant is charged every three days. Whether you’re in your home or outside, the neck pendant can identify your location using GPS, WiFi, and cellular location services. Your location is only used in case of an emergency to allow responders can find you more quickly.
Like other Medical Care Alert’s products, the HOME & AWAY system is waterproof, making it suitable for all types of weather and use in the bathroom. In case of an emergency, press the help button to communicate directly with a responder through a built-in microphone. The system uses the nationwide AT&T 4G LTE network to connect nearly anywhere.
One of the most significant benefits of the HOME & AWAY system is its connectivity through the free RemoteCare 24/7 mobile app. Loved ones and caregivers can use the app to see the user’s location, which is especially helpful for seniors with memory disorders.
Overall, the HOME & AWAY system is an excellent choice for active seniors or those who want full protection at a budget-friendly price.
Home & Yard System
- Landline connection
- 600-ft. range
- Two-way communication
- Waterproof pendant
Medical Care Alert offers a unique HOME & YARD System that provides unique benefits to slightly active seniors. If you’re looking for protection in an around the home, the HOME & AWAY System is best for you.
What makes this system unique is the emergency alert pendant that includes built-in two-way communication. For the other home systems, you have to communicate through the base station, making it unusable if you experience an emergency outside.
The HOME & YARD System is slightly cheaper than the complete HOME & AWAY System, so it’s beneficial for seniors who don’t leave the house too much but still enjoy outdoor activities like gardening around the home.
Additional Features and Services
Unlike other companies with systems designed specifically for fall detection, you can add on fall detection to any Medical Care Alert system.
Medical Care Alert offers its AutoFALL system at just $10 more per month, making it a cost-effective option for any medical alert plan. With AutoFALL, you’ll get a wearable neck pendant sensor that detects falls and signals to send out an emergency call to Medical Care Alert responders.
The AutoFALL pendant is waterproof, so you can use it where falls tend to happen most often in the shower. It also includes a speaker and microphone for two-way communication. Medical Care Alert clearly shows that the pendant cannot detect 100% of falls, which is why users need to understand when to push the emergency alert button instead of relying on the fall detection.
Other than the AutoFALL add-on feature, Medical Care Alert doesn’t offer as many medical alert accessories as other companies. For an additional price, customers can purchase an EMS lockbox, extra help buttons, and a wall-mounted alert button.
For some plans, the EMS lockbox comes free, helping responders find an easy way to enter your home if you can’t answer the door.
PRODUCTS & SERVICES RATING:
4/5
Medical Care Alert Cost
Medical Care Alert uses a subscription-pricing model to offer different plans. The best value for any system is to pay annually. You can save between $40 and $80, depending on the system you choose. Otherwise, you can choose a quarterly or semi-annual subscription for a slightly higher price overall.
Medical Care Alert doesn’t offer a monthly pricing model for any of its systems, which may be unreasonable for some users who require monthly budgeting. Regardless of which plan you choose, you can count on a price lock guarantee that your fee will never go up while you’re using it.
Additional Fees
Medical Care Alert is very transparent about its fees, and what you pay for is what you get. Unlike other companies, you don’t have to worry about activation or setup fees for any system you choose. Some plans also offer free shipping. With Medical Care Alert, the only extra fees you’ll need to account for is if you choose to buy add-ons like AutoFALL or additional help buttons.
| HOME System (Landline) | HOME System (Cellular) | HOME & YARD | HOME & AWAY | |
|---|---|---|---|---|
| Cost | $24.75/mo | $32.04/mo | $32.04/mo | $36.62/mo |
| Extra Fees | None | None | None | None |
| Fall Detection | Optional Add-On | Optional Add-On | Optional Add-On | Optional Add-On |
| Two-Way Communication | Yes | Yes | Yes | Yes |
| On-the-Go Use | No | No | Around Home Perimeter | Yes |
Savings Opportunities
Medical Care Alert never locks its customers into contracts allowing you to cancel anytime without cancellation fees. However, if you choose an annual subscription period, you won’t receive a pro-rated refund if you cancel before the year is up.
With every Medical Care Alert system, users receive a 14-day trial period. During this risk-free trial, you can cancel the service at any time for a full refund. After the 14 days is over, you won’t be eligible for a refund.
The company doesn’t seem to offer discount codes or other savings opportunities, though the prices per system are on par with the rest of the medical alert industry.
Cost
4/5
Monitoring and Customer Support
Monitoring and Technical Support
Medical Care Alert offers helpful and transparent information about its award-winning monitoring centers to ensure they’re receiving the best quality care.
The company uses two monitoring centers in California and New York to service customers 24/7 throughout the year. The staff at each center is either EMT or EMD certified, and they’re also SIA (Security Industry Association) certified. Monitoring personnel can assist deaf and hard of hearing customers as well as Spanish-speaking customers.
Medical Care Alert requires a six-week training program for all responders, which is certified by the SIA. The training program includes classroom-based education as well as hands-on training. Through the six-week program, the new staff members learn how to provide quick, efficient responses while maintaining sensitivity to handle the emotional trauma that comes from emergency situations.
The company is committed to effective two-way communication, keeping customers in the loop every step of the way. You’ll receive free SMS text messages when 911 responders are dispatched, which many companies don’t provide. The extra step helps customers remain calm and know when help is on the way.
When it comes to technical support, Medical Care Alert also maintains the same commitment to quality. Every customer enjoys a 100% replacement warranty at no extra cost, which places the responsibility for service and repairs with Medical Care Alert. If you experience any issues, all you need to do is call the customer support lines, which are available on Mondays through Saturdays.
Medical Care Alert does not offer professional installation, though its products are simple to plug in and get started.
Customer Reviews
To gain a comprehensive view of the company, we read through user reviews on reputable sites like Consumer Affairs and Best Company. Overall, customers who use Medical Care Alert are happy with the products and services. The only negative reviews mentioned administrative issues with canceling service or trying to reach customer support.
One of the most significant benefits that customers mentioned with Medical Care Alert is its speedy response times. Receiving help fast is the most crucial part of investing in a medical alert company, and Medical Care Alert delivers on its promise to keep its customers safe.
“This is my 3rd alert company. I have been singing your praises. The response time is so good. With another company, I waited 20 minutes for a response and was told that they were busy. Keep up the good work!”
DJ, Tulsa, OK
“Provides great support. Reminds me to test the system if I fail to. Communication is very good too and from.”
Billy, Best Company Review
CUSTOMER SERVICE AND SUPPORT:
5/5
Company Background
Medical Care Alert is a Michigan-based award-winning medical alert company. The company offers nationwide coverage and is well known for its excellent medical monitoring and customer service.
The company has won awards for Award-Winning Customer Service since 2012 and holds an A+ rating through the BBB and Angie’s List. Medical Care Alert also notes that 96% of its clients would refer them to family and friends.
The company is family-owned, so it doesn’t get caught up in corporate red tape or rapid expansion. Instead, the Medical Care Alert team focuses on helping families stay healthy, active, and confident.
The Bottom Line
Medical Care Alert is suitable for all types of seniors and caregivers. Though it doesn’t offer many add-on services, it keeps things simple with systems for use at home and on the go. We recommend Medical Care Alert if you’re looking to keep your overall costs low while benefiting from award-winning medical monitoring services.
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.
